It's a very rare situation and may occur due to network error caused at the time confirming the transaction. But you don’t have to worry about it. TicketNew doesn’t charge for the transaction made if the order is not reflecting on the page. Also, in such situations, please do not try making another transaction at least for next 20 minutes as it might result in duplication/ multiple transactions. If at all the amount gets debited from your card or wallet, the refund of the same will happen within 3 to 10 working days.
For any queries or clarification regarding failed transactions or website issues, please do email us on firstname.lastname@example.org. Don’t forget to mention the date & time of transaction, Name, login ID & Theatre in the mail. You can also reach us on 84-3-85-84-3-85.
NOTE: To have a clear update of every transaction you make on TicketNew, make sure that you sign-in using your registered USER ID. Only then, all your transactions or booking gets displayed without any error in the ‘My Order Status’ page. In case, if you have booked tickets without signing in, the transactions/booking status may not reflect in the ‘My Order Status’ page.